Job Description for Parts Department
Organization Name: Walter Pratt & Sons
State: New York
FLSA Status: Non Exempt
Assist customer and internal staff to identify and obtain the correct parts needed for repairs or manufacturing.
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services.
Computers and Electronics – Knowledge of electronic equipment, and computer hardware and software, including applications such as email and web browsers.
Mechanical – Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
- Speaking- Talking to others to convey information effectively.
- Writing- Communicating effectively in writing as appropriate for the needs of the audience.
- Coordination- Adjusting actions in relation to others’ actions.
- Instructing – Teaching others how to do something.
- Service Orientation- Actively looking for ways to help people.
- Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.
- Equipment Maintenance – Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Equipment Selection – Determining the kind of tools and equipment needed to do a job.
- Operations Analysis – Analyzing needs and product requirements to create a design.
- Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Repairing – Repairing machines or systems using the needed tools.
- Technology Design – Generating or adapting equipment and technology to serve user needs.
- Troubleshooting – Determining causes of operating errors and deciding what to do about it.
- Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills
- Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures.
- Management of Material Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Time Management- Managing one’s own time and the time of others.
- Read catalogs, or computer displays to determine replacement part stock numbers and prices.
- Receive and fill telephone orders for parts.
- Fill customer orders from stock.
- Prepare sales slips or sales contracts.
- Receive payment or obtain credit authorization.
- Take inventory of stock.
- Advise customers on substitution or modification of parts when identical replacements are not available.
- Examine returned parts for defects, and exchange defective parts or refund money.
- Mark and store parts in stockrooms according to prearranged systems.
- Discuss use and features of various parts, based on knowledge of machines or equipment.
- Demonstrate equipment to customers and explain functioning of equipment.
- Replenish Stock on selfing and racking
- Performing for or Working Directly with the Public
- Answer customer or public inquiries
- Greet customers, guests, or visitorsOperate a forklift
- Sell merchandise
- Interacting With Computers
- Use computers to enter, access or retrieve data
Updating and Using Relevant Knowledge
- Use industry terms or concepts
- Use interpersonal communication techniques
- Use inventory control procedures
- Use knowledge of written communication in sales work
- Use oral or written communication techniques